bet9ja Privacy Policy for Bangladesh Players

Overview

bet9ja is the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your data is processed. We are committed to handling personal data in a way that is transparent, fair, and limited to what is genuinely necessary for operating the platform and providing services to Bangladesh players.

This Privacy Policy covers data collected through the bet9ja website, the bet9ja mobile app, customer support interactions, and any other direct communication between you and bet9ja. It does not cover third-party websites or services that may be linked from the platform — those services have their own privacy policies that apply independently.

What We Collect

bet9ja collects personal data in the following categories:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

How We Use Your Data

bet9ja uses your personal data for the following purposes:

• Account management: Creating and maintaining your bet9ja account, verifying your identity, and managing your account settings.
• Payment processing: Handling deposits and withdrawals via bKash, Nagad, and Rocket in BDT.
• Game delivery: Providing access to the bet9ja game library and recording game outcomes accurately.
• Customer support: Responding to your queries and resolving account or payment issues.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling and applying limits or restrictions where appropriate.
• Fraud prevention: Detecting and preventing fraudulent activity, money laundering, and unauthorised account access.
• Legal compliance: Meeting obligations under applicable laws and responding to lawful requests from regulatory or law enforcement authorities.
• Platform improvement: Analysing usage patterns to improve the bet9ja platform, fix bugs, and develop new features.
• Communications: Sending you account notifications, transaction confirmations, and — where you have opted in — promotional messages about bet9ja offers.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required for fraud prevention or regulatory compliance.

Legal Basis for Processing

bet9ja processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to operate your account and deliver the services you have signed up for.
• Legal obligation: Processing required to comply with applicable laws, including identity verification and anti-money laundering requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and improving the bet9ja service — where these interests are not overridden by your rights.
• Consent: Processing for marketing communications, where you have explicitly opted in. You can withdraw this consent at any time through your account settings or by contacting support.

Data Sharing

bet9ja does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this policy:

• Payment processors: bKash, Nagad, and Rocket receive transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party services used to verify your identity and age as required by our verification process.
• Game providers: Game studios and live dealer operators whose games are available on the bet9ja platform may receive session data necessary to deliver the game .
• Fraud prevention services: Specialist providers that help detect and prevent fraudulent activity on the platform.
• Regulatory and law enforcement authorities: Where we are legally required to disclose information in response to a lawful request or court order.
• IT and infrastructure providers: Hosting and technical service providers who process data on our behalf under strict data processing agreements.

All third parties who receive your data are required to handle it securely and only for the specific purpose for which it was shared. bet9ja does not permit third-party service providers to use your data for their own marketing or commercial purposes.

Data Retention

bet9ja retains your personal data for as long as your account is active and for a period after closure as required by applicable law and our internal policies. In general:

• Account and identity data is retained for a minimum of five years after account closure to meet anti-money laundering and regulatory requirements.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Customer support communications are retained for two years from the date of the interaction.
• Technical and usage data is typically retained for up to twelve months.
• Marketing consent records are retained for as long as you remain opted in, plus a reasonable period after opt-out for compliance purposes.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

Security Measures

bet9ja uses industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the bet9ja platform.
• Encrypted storage of sensitive account and financial data.
• Access controls that limit which staff members can view personal data, based on their role.
• Regular security assessments and penetration testing of the platform infrastructure.
• Two-factor authentication options available for player accounts.
• Monitoring systems that detect and alert on unusual account activity.

Cookies and Tracking

bet9ja uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players use the site.

• Essential cookies: Required for the platform to function — these include session cookies that keep you logged in and security cookies that protect against fraud.
• Analytics cookies: Help us understand how players navigate the platform so we can improve the experience. Data collected is aggregated and not linked to individual identities.
• Preference cookies: Remember your settings and preferences, such as language and display options.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the bet9ja platform. Analytics and preference cookies can be disabled without affecting core platform access.

Your Rights Over Your Data

As a bet9ja player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team at [email protected].

• Right of access: You can request a copy of the personal data bet9ja holds about you.
• Right to rectification: If any of your data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: In certain circumstances, you can request that we delete your personal data. Note that legal retention obligations may prevent full erasure in some cases.
• Right to restrict processing: You can ask us to limit how we use your data in certain situations.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to object: You can object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

We will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request.

Minors

bet9ja is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered an account or provided personal data to bet9ja, please contact us immediately at [email protected]. We will investigate and take appropriate action, including closing the account and deleting any associated data, as quickly as possible.

Age verification is a mandatory part of the bet9ja registration and withdrawal process. Players who cannot verify their age will not be permitted to access real-money gaming features on the platform.

Changes to This Policy

bet9ja may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make material changes, we will update the effective date at the top of this page. For significant changes, we may also notify registered players via email or an in-platform message.

We recommend reviewing this Privacy Policy periodically. Continued use of the bet9ja platform after an updated policy is published constitutes your acknowledgement of the changes.

Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how bet9ja handles your personal information, please get in touch with the support team:

• Email: [email protected]
• Platform: Live chat available through your logged-in account

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For data rights requests, we will confirm receipt promptly and provide a full response as quickly as the nature of the request allows.